Misook Knits Return & Exchange Policy

At Misook Knits, we take immense pride in the quality, craftsmanship, and design of every garment we create. We are confident that you will love your purchase. However, we understand that sometimes an item may not be the perfect fit. To ensure your complete satisfaction, we have established the following comprehensive Return & Exchange Policy. Please read it carefully to understand your options and the process for initiating a return or exchange.

Our Commitment to Quality and Your Satisfaction
Each Misook Knits piece is meticulously crafted from premium materials, designed for longevity, comfort, and timeless style. We stand firmly behind the quality of our products. If you are not fully satisfied with your purchase, we are here to facilitate a smooth and fair resolution. Our policy is designed to be transparent and customer-centric, allowing you to shop with confidence.

1. Eligibility Criteria for Returns & Exchanges
To maintain the highest standard for our products and ensure fairness for all customers, returns and exchanges must meet the following conditions:

  • Condition: Items must be unworn, unwashed, unaltered, and in their original, saleable condition. All original tags must be attached, and the item must be returned in its original packaging or a suitable protective alternative.
  • Timeframe: Return or exchange requests must be initiated within 30 days from the date your order is delivered. We are unable to accept returns or process exchanges for requests made after this period.
  • Proof of Purchase: A valid order number or receipt is required for all transactions.
  • Final Sale Items: For hygiene and customization reasons, certain items are designated as Final Sale and are not eligible for return or exchange under any circumstances. This includes, but is not limited to:
    • Monogrammed, personalized, or made-to-order items.
    • Items purchased during special promotional events, clearance sales, or marked as “Final Sale” on the product page or at checkout.

2. Step-by-Step Return & Exchange Process
Please follow these steps to ensure your return is processed efficiently:

  1. Initiate a Request: Log into your account on misookknits.com and navigate to your order history. Select the item(s) you wish to return and follow the prompts to initiate a request. Alternatively, you may contact our Customer Care team for assistance.
  2. Receive Authorization: Upon submission, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions via email. Returns shipped without a valid RMA number will not be accepted at our facility.
  3. Package Securely: Securely package the item(s) in the original packaging if possible. Please enclose a copy of your receipt or the provided return form. We highly recommend using a trackable and insured shipping service, as you are responsible for the item until it is received by our returns department.
  4. Ship the Package: Send your return package to the address provided in your authorization email. Clearly mark the RMA number on the outside of the package.

3. Refunds, Credits, and Exchanges

  • Refund Processing: Once your return is received and inspected (typically within 5-10 business days of arrival), we will notify you of the approval status. Upon approval, your refund will be processed to the original method of payment. Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to be reflected in your account.
  • Original Shipping Costs: Shipping and handling charges from the original order are non-refundable.
  • Return Shipping Costs: Customers are responsible for all return shipping costs, except in cases where the return is due to our error (e.g., incorrect item shipped) or a verified manufacturer’s defect.
  • Exchanges: For the quickest service, we recommend processing a return for a refund and placing a new order for the desired item. If you prefer a direct exchange for a different size or color (subject to availability), please indicate this when initiating your return request. Our team will guide you through the specific steps.

4. Damaged, Defective, or Incorrect Items
We strive for perfection, but we are human. If you receive an item that is damaged, defective, or not what you ordered, please contact our Customer Care team immediately within 7 days of delivery. We will gladly arrange for a prepaid return label and expedite a replacement or full refund, including original shipping costs. Photographic evidence of the issue may be requested to assist in our quality control process.

5. International Returns
Customers shipping returns from outside our primary shipping region may be subject to different procedures and potential customs duties. Please contact our Customer Care team before sending an international return for specific instructions tailored to your location.

6. Our Gratitude
Thank you for choosing Misook Knits. We value your trust and patronage. Our goal is to provide you with an exceptional product and a seamless experience. If you have any questions regarding this policy or need assistance with your order, our dedicated Customer Care team is always ready to help.