Frequently Asked Questions
Q: How can I find the right size for my body type?
A: We recommend consulting our size chart for detailed measurements. Each product description includes fabric content and fit notes. If you need personalized advice, you can reach out to our customer care team who can provide guidance based on your measurements and the style of the garment.
Q: Do you offer monogramming or personalization services?
A: Yes, we offer monogramming on select leather products. The available personalization options will be clearly displayed on the product page for eligible items. Please note that monogrammed items may require additional processing time and are often considered final sale.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. Unworn, unwashed, and unaltered items in their original condition with all tags attached can be returned within a specified period. Please review the return guidelines for specific timelines and instructions. Monogrammed, personalized, or final sale items are not eligible for return.
Q: How do I care for my garments?
A: Detailed care instructions are provided on the label inside each garment. We generally recommend gentle methods. For knits and delicate fabrics, hand washing or professional cleaning is often advised to maintain shape and quality. Please refer to the specific care label for the best results.
Q: Can I modify or cancel my order after placing it?
A: We begin processing orders quickly to ensure fast shipment. If you need to make a change or cancellation, please contact our customer care team immediately. We can only modify or cancel an order if the request is received before the order enters the shipping process.
Q: What shipping methods are available?
A: We offer both domestic and international shipping options. Domestic orders are typically shipped via major carriers, while international orders are shipped via an express service. You can view all available shipping methods and estimated delivery timeframes during the checkout process.